Frequently Asked Questions

Q. How does your car removal process work?

Ans. Our car removal process work simple and convenient:

  1. Give us a call.
  2. Receive an offer.
  3. Enjoy free on-door car pickup.

Q. How can I provide feedback on your services?

Ans. To provide us with feedback on our services, you can simply give us a call. We would like to hear it from you.

Q. Can you offer guidance on whether I should sell my car or keep it?

Ans. Yes, if your vehicle is in good running condition, we will inquire about your reasons for selling it. However, we respect your decision and do not force you to sell your car to us.

Q. What is the coverage area for your car removal services? Do you operate nationwide 

in Australia?

Ans. Yes, we operate Australia-wide.

Q. Will there be a charge for towing my vehicle if it is in running condition?

Ans. No, we offer free towing service to all vehicles whether running or non-running.

Q. What documents do I need to provide in order to sell my car?

Ans. To sell your car, only provide us with your proof of ownership.

Q. Do you purchase vehicles that have been damaged by fire?

Ans.  Yes, we have no obligation to purchase a vehicle that is damaged by fire. 

Q. Is there any vehicle inspection process included?

Ans. Yes, we conduct a quick inspection of your vehicle on the spot before removing it to ensure that the details match with the quote. However, any damage or condition issues discovered during the inspection will not impact the agreed-upon deal.

Q. How do you make an offer for the vehicles?

Ans. Our experts will assess your vehicle’s worth by considering the current market value and present you with the final offer through phone call. Also we consider factor- vehicle’s make, model, condition and year. 

Q. Is there any other process to sell a car that declares clean-title?

Ans. No, by following the same process you can sell the clean title car.

Hudson James has been with Scraply since 2015. He loves cars and cares about the environment. As a kid, he liked fixing cars with his dad. Later, he saw a car get wrecked and left on the street, which made him think about how to use old cars better. At Scraply, he helps people easily get rid of their old cars and make sure they’re recycled. Hudson believes every old car should have a new life. He’s happy to make the world better, one car at a time.

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